Successful communication should never be a monologue.
I find it amazing that, as leaders move into increasingly more senior positions in an organization, they become more talkative. I joke around by saying that senior leaders absolutely love to hear the sound of their own voice! The best leaders in the world are great at creating dialogue by listening and will invite others to express themselves through questioning. And the secret of their successful communication lies in the “questioning.” When you reach the point in your communication ability to deliver an idea by asking questions and getting the listener to come up with the same idea, then you have reached the ‘master level!’ That is successful communication.
I have often had sales conversations with a prospect where I had not once talked about a product or service but instead talked through questions to the prospect. And at the end, they would arrive at a place where they say something like, “How do we work together on this?”
To get to that master level of successful communication, here is training list for you:
Final words… Practice. Practice. Practice. The road to successful communication mastery takes time, practice and is full of mistakes to learn from.
Robert Murray is a Vancouver, BC based Business Strategy Consultant, #1 Best Selling Author, and International Keynote Speaker. For further advice, insight and inspiration on how to unlock your inner leader, follow Robert on Twitter, LinkedIn, and Facebook.
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