Millennials - An Untapped Resource Millennials actually understand Bitcoin, Artificial Intelligence and how to maximize the power of social media. Th

The old workforce When I started my work life (back when dinosaurs roamed the earth), new employees were told to “Fit In” or “F#$% Off” (the

The Millennial Generation is the most educated demographic group in history. They also hold the smallest proportion of leadership positions. In years

Customer satisfaction is almost everything these days. I say “almost” because your profitability, businesses growth, and career all depend on how

You have a great team, harmonious culture, and a proven customer serving strategy. What could go wrong? Frankly speaking... shit happens. However, any

The quickest and easiest way to improve your customer service is to empower your team. Your customer service team members should never have to escalat

Every company on the planet says that they value customer service and “go the extra mile” to satisfy their customers. Sadly, very, very few actual

This is a guest blog post from Mark at Foosball Zone. It is not hard to design an office which will be both practical and functional for you. If yo

Being able to measure success is key to getting things done. Humans love to keep score. Walk into any manufacturing facility in the world and one of t

When it comes to business goal setting, I'm reminded of some very basic quotes from an eclectic bunch of people... Steve Martin once said: “Be so g