I went on vacation this summer to ‘Wine Country’ in my home province.  Fabulous weather! Amazing scenery! GREAT wine!  We stayed at a very expen

How do you connect emotionally with your team?  Especially when your team is spread all over the country? Employees, like customers, make most of

One of my favourite all time books in the field of Marketing and Sales is "Crossing the Chasm"  by  Geoffrey A. Moore first published in 1991.  E

I rarely have guest posts on my blog, but today is a special day. My good friend Mike Figliuolo, co-author of Lead Inside the Box: How Smart Leaders G

Have you ever really taken the time to call your customer service line? I rant quite often about experiencing what your customers’ experience. 

When we look at a business that's not reaching it's potential, due to a toxic culture or customer churn, the root cause is rarely a poorly thought out