We all make our decisions emotionally.  All of us.  It's the way we are wired.  Think of it this way... Two Brains Our brain is virtual

Are you having difficulties with customer retention? If you find yourself struggling with customer retention, ask yourself these questions: Is wh

Are you aware of your impact on others in your organization, on your team, in your industry, at home with your family, or even on yourself? Self-aware

Are you in a ‘Sales’ role? Actually it is a trick question because, if you are in the business world in any capacity, you are also in sales... But

When a customer ceases to be a customer, they will most likely not tell you – you find out when they have already joined the competition... So, t

One of my favourite all time books in the field of Marketing and Sales is "Crossing the Chasm"  by  Geoffrey A. Moore first published in 1991.  E