A 2015 Gallup poll found that only 31% of Americans feel engaged at work.  Similar results were seen across Europe and Canada.  That means only 3 ou

When a customer ceases to be a customer, they will most likely not tell you – you find out when they have already joined the competition... So, t

Customer’s churn when they do not see and feel the value an organization delivers. My wife bought a new clothes washing machine the other day.  No

Every year around this time, leaders enter into “Budget Preparation.”  Just writing those words brings back memories of pain, torture and frustra

I went on vacation this summer to ‘Wine Country’ in my home province.  Fabulous weather! Amazing scenery! GREAT wine!  We stayed at a very expen

The best leaders take their time to hire new team members.  They want to make sure they have the right candidate.  One that won’t slow the rest of

I hear it all the time.  Leaders are looking for success, wealth, fame, recognition, respect, honesty, trust, love.  Leaders are wanting something t

The disruptive business revolution is here.  The world is flat and getting flatter by the day. I couldn’t be happier.  I am all about being dis

How do you connect emotionally with your team?  Especially when your team is spread all over the country? Employees, like customers, make most of

Every so often leaders have to make tough, heart wrenching decisions.  It sucks!  However, when a leader takes a position on the sidelines and fails