One of my favourite all time books in the field of Marketing and Sales is "Crossing the Chasm"  by  Geoffrey A. Moore first published in 1991.  E

Practicing authentic leadership versus fake leadership. Authenticity requires honesty, self awareness, and a selfless perspective. Authentic entre

It does not matter what kind of business you are in - one employee or 100,000 - a key element to a culture by design and a team that executes is defin

Have you ever really taken the time to call your customer service line? I rant quite often about experiencing what your customers’ experience. 

Few actions you will take as a leader will set you apart faster than the word "Promises." You will take the fast ride to the top of the leadership

The phrase "No Problem" is as magical as a leader.   Here's why... My wife and I were staying at the Four Seasons hotel with some friends, and jus

Don't forget to take time to STOP! We live in a fast paced, hectic world.  We are always connected, thanks to laptops, tablets, smartphones, email

It's been an interesting week, full of examples of businesses that focus on "What" versus "Who." What exactly do I mean by that? Well, "What" is

Top 5 things I wish I knew when I was 22 Remember when you were 22? I think my brain was just being delivered back to my body by the aliens that to

Where to find true inspiration! The London Marathon was Sunday, April 26th and I was lucky enough to be in London on that weekend, between spea