The most underutilized leadership skill today is also the one that can have the most profound impact on culture and virtually every key measurement in

The Millennial generation could be the most talked about generation in history. They are often highly criticized for their lack of anything that doesn

The so-called ‘generation gap’ in the workplace is often simply a misunderstanding of communication among different generations. Our main job as l

A HUGE topic in business and leadership today is ‘Millennials’ – or more specifically… how does one inspire, motivate and engage Millennials?

Communication is the biggest part of building a culture and running a business – unless of course, your business is built and staffed entirely by ro

Effective communication is crucial in life. However, miscommunication is rampant in business (and in life).  Some of the world’s biggest problems c

Every year, most large organizations conduct their annual Employee Engagement Survey. They spend time and money promoting the upcoming launch of the s

As a leader, effective communication is probably your most important job. Heck, as a human being, communication should be close to the top of the list

I have led a couple of large customer service call centers in my career.  I love the passion and energy that the staff bring to the job every day. 

Plan to Develop a Personal BrandIf you want to soar with eagles, you can’t be hanging around with turkeys.  If you envision yourself as being value