Corporate Branding Corporations spend millions every year to build and maintain their corporate brand. The result of this intense and expensive atten

I make a living as a leadership consultant looking at organizational culture, employee engagement, and customer service. I work with leaders on both t

As we explore the different aspects of Emotional Intelligence ('EQ') in a leader’s life, we cannot overlook something I call "Timing and Optics". As

"Sales is a simple business, however, it is often complicated by idiots." That is a quote from Richard Hoy, one of my many sales mentors. Never wer

There are over seven billion people on the planet right now. Unless you have a market cornered on something that each and every one of those seven bil

This is the last of a four-part series on leadership advice for engaging the hearts and minds of the Millennial Generation in the Workplace. First, w

About once a year, most organizations launch an "Employee Engagement" survey. And... when the results come back, inevitably, the survey will reveal mu

A hugely common mistake that I see over and over again amongst the leaders that occupy the 97% circle of mediocrity, is Not Spending Enough Time With

I am privileged to be able to work with many senior leaders in different parts of the world as a coach and mentor. Leaders of small to Fortune sized

Decisions, decisions.  In business and in life, our day seems to be full of them.  Some small… like where to get lunch.  Some huge… like a majo