I talk a lot to leaders about never walking past "graffiti" - what I mean by graffiti is that in our office environments, we sometimes have

I went to an interview about 15 years ago with the CEO of a Mobile Wireless company about the role of VP of Operations.  They had been in business fo

A 2015 Gallup poll found that only 31% of Americans feel engaged at work.  Similar results were seen across Europe and Canada.  That means only 3 ou

I hear it all the time.  Leaders are looking for success, wealth, fame, recognition, respect, honesty, trust, love.  Leaders are wanting something t

The disruptive business revolution is here.  The world is flat and getting flatter by the day. I couldn’t be happier.  I am all about being dis

How Do I Approach a Boss Who Isn't Acting as a Leader? https://youtu.be/InzU3jAn5IY Robert Murray is a Business Strategy Consultant, partner at In

Every so often leaders have to make tough, heart wrenching decisions.  It sucks!  However, when a leader takes a position on the sidelines and fails

Practicing authentic leadership versus fake leadership. Authenticity requires honesty, self awareness, and a selfless perspective. Authentic entre

Have you ever really taken the time to call your customer service line? I rant quite often about experiencing what your customers’ experience. 

The phrase "No Problem" is as magical as a leader.   Here's why... My wife and I were staying at the Four Seasons hotel with some friends, and jus