It's been an interesting week, full of examples of businesses that focus on "What" versus "Who." What exactly do I mean by that? Well, "What" is

What could you give as the ultimate gift? Well, most places on the planet are into full-on Christmas commercialization chaos!  It seems to me that

When we look at a business that's not reaching it's potential, due to a toxic culture or customer churn, the root cause is rarely a poorly thought out