Field service technicians are the face of your business. They’re the ones that customers meet when they need assistance or repairs, and they can pla

Short-Term Thinking I am shocked by the number of companies out there that think their customers are stupid.  Companies that chase short-term res

Are you having difficulties with customer retention? If you find yourself struggling with customer retention, ask yourself these questions: Is wh

When a customer ceases to be a customer, they will most likely not tell you – you find out when they have already joined the competition... So, t