Hey, this photo is ©
About
Keynote Speaker
Best Selling Author
It’s Already Inside
Programs
Media
Blog
Weekly Blog Sign Up
Contact Us
About
Keynote Speaker
Best Selling Author
It’s Already Inside
Programs
Media
Blog
Weekly Blog Sign Up
Contact Us
The Power of Psychological Safety in Customer Service
June 6, 2023 /
Customer Service
Customers expect companies to provide excellent customer service. Exceptional Customer Service Agents ensure that customers feel heard and respected,
Read More
The ‘Blue Ocean Strategy’ that Leaders Chase is Right In Front of You
March 9, 2021 /
Leadership
Blue Ocean Strategy, by Chan Kim & Renée Mauborgne, came out 16-years ago. The premise of their book was to, ‘create uncontested market space
Read More
What is the Goal of Marketing?
October 20, 2020 /
Marketing Excellence
The goal of ‘Marketing’ is very misunderstood. Many think it’s sales, while others think that marketing is advertising or branding. Some even
Read More
How to Improve the ROI of Marketing Programs
October 6, 2020 /
Marketing Excellence
What’s the ROI (Return on Investment) of your marketing programs? Are you able to track your marketing spend to an exact conversion to sale? Do y
Read More
Strategic Thinking in Uncertain Times
April 21, 2020 /
Strategy
You're probably asking yourself, what is the best strategy in uncertain times? How do I position my business to win? The answer may be closer than
Read More
Strategic Opportunities with Artificial Intelligence
March 3, 2020 /
Leadership
One of the hottest topics on the minds of executives all around the world in 2020 is Artificial Intelligence or A.I. What will it mean to business, em
Read More
Great Customer Service is All About the Details
February 4, 2020 /
Customer Service
The highest margins that are available today to a business, are to be had when you and your team can deliver value consistently over and over. Ther
Read More
Wallet Share Marketing
October 15, 2019 /
Marketing Excellence
The Cost of Wooing New Customers How much money does it take to get a new customer? How much does it cost to keep an existing customer? Marketing tex
Read More
Shame on Companies That Think Their Customers Are Stupid
February 12, 2019 /
Customer Service
Short-Term Thinking I am shocked by the number of companies out there that think their customers are stupid. Companies that chase short-term res
Read More
What is the Best Marketing Technique?
October 9, 2018 /
Marketing Excellence
The best marketing technique? Quick answer... one that works! Marketing is a lot of science. Think of a laboratory somewhere where researchers and
Read More
Posts navigation
Previous
Subscribe
We hate spam and never share your details.
×
Subscribe for weekly tips on leadership, business, customer service and more!