With all the indicators pointing to the world heading toward an economic slow-down (maybe even a recession), I am running into a lot of organizations

The Generational Divide I recently gave an evening Keynote address in Toronto. There were 75 members of an association in attendance. As I often do t

You don't need to know all the answers It’s a paradox.  Trust is earned with team members that you are leading when you show that you are vulnerab

What is listening? When it comes to emotional intelligence – or EQ – why is the lost art of listening so important?  And by listening, I mean ac

The old workforce When I started my work life (back when dinosaurs roamed the earth), new employees were told to “Fit In” or “F#$% Off” (the

The Millennial Generation is the most educated demographic group in history. They also hold the smallest proportion of leadership positions. In years

How can a leader tell if they have good or bad employee engagement? Well, surveys are one way. Sadly, though, they don’t get deployed often enoug

ROI. Return on Investment. Every business owner and leader on the planet is searching for it. So how does Employee Engagement and ROI fit into the

Employee Engagement is truly a clear way to customer satisfaction and profitability for your business. There are countless books out there on the subj

The new economy is here, and it’s causing businesses all over the world to reinvent or die. What does this new way of doing business look like? Here