The most underutilized leadership skill today is also the one that can have the most profound impact on culture and virtually every key measurement in

We are bombarded daily with countless emails, text messages, phone calls, social media posts, web noise and over 5,000 marketing messages (or one ever

I make a living as a leadership consultant looking at organizational culture, employee engagement, and customer service. I work with leaders on both t

Life as a leader at any level in an organization is hard.  You are faced with unimaginable stress, pressure to perform, and unrelenting change in ord

I am privileged to be able to work with many senior leaders in different parts of the world as a coach and mentor. Leaders of small to Fortune sized

Some of the best lessons I have been lucky enough to receive have come from the most unexpected places. My children and my pets. From my kids, I le