The business leader of this millennium and even more precise, this decade, is one that focuses on nurturing the very best out of everyone. S/he is fac

Millennials and Generation ‘Z’ team members are all looking for an organization where the company and the people within the business believe in th

Are leaders born or made? I get asked that question all the time. The truth is, both. Everything you need to be a good leader is already inside. And..

Autocratic? Democratic? Dictatorial? Consensus? Collaborative? Delegating? Coaching? Country Club? Facilitative? When it comes to leadership style, wh

Customer satisfaction is almost everything these days. I say “almost” because your profitability, businesses growth, and career all depend on how

You have a great team, harmonious culture, and a proven customer serving strategy. What could go wrong? Frankly speaking... shit happens. However, any

The quickest and easiest way to improve your customer service is to empower your team. Your customer service team members should never have to escalat

Every company on the planet says that they value customer service and “go the extra mile” to satisfy their customers. Sadly, very, very few actual

This is a guest blog post from Mark at Foosball Zone. It is not hard to design an office which will be both practical and functional for you. If yo

When it comes to business goal setting, I'm reminded of some very basic quotes from an eclectic bunch of people... Steve Martin once said: “Be so g