The Millennial Generation is the most educated demographic group in history. They also hold the smallest proportion of leadership positions. In years

We've all been there.  A resumé, or CV, hits your desk and it reads like a best seller, the perfect person for creating a good corporate culture. 

You have all heard of IQ or Intelligence Quotient.  And I am sure you have heard of the second dimensional quotient leaders need to have, EQ or Emoti

Are leaders born or made? I get asked that question all the time. The truth is, both. Everything you need to be a good leader is already inside. And..

Autocratic? Democratic? Dictatorial? Consensus? Collaborative? Delegating? Coaching? Country Club? Facilitative? When it comes to leadership style, wh

The quickest and easiest way to improve your customer service is to empower your team. Your customer service team members should never have to escalat

Whether it's personal or business goals you're chasing, the process of getting sh** done is the same. Like everything I do, the process to reach your

A HUGE topic in business and leadership today is ‘Millennials’ – or more specifically… how does one inspire, motivate and engage Millennials?

If it's true that, as a leader, you get the culture you deserve… then what if your culture is toxic and cancerous?  What if you have Workplace cult

Almost every organization on the planet these days is talking about improving their corporate culture. I truly hope (and yes, I know ‘Hope’ is not