You have all heard of IQ or Intelligence Quotient. And I am sure you have heard of the second dimensional quotient leaders need to have, EQ or Emotional Intelligence. However, to succeed today and build a culture that is engaged, purposeful, inspired and customer centric (what I call an EPIC Culture) leaders need to add and nurture a third dimension to their skill set… CQ or Clarity Quotient.
All leaders need to have an IQ that is above average in order to excel in their particular functional discipline. An above average IQ is considered as anything above 110. Einstein’s IQ was 160. Steve Jobs’ IQ was measured as 160 when he was in the fourth grade.
Leaders use their IQ to analyze data and solve problems. An organization’s culture though, is not a result of a leader’s IQ. In fact, some of the worst cultures I have gone in to fix were led by CEP’s with Genius or Mensa level IQ’s. They were smart people but were disasters when it came to engaging the hearts and minds of their people.
EQ or Emotional Intelligence is something that cannot be measured, and it is often said that a particular leader either “has it or he doesn’t.” Emotional Intelligence is not innate. It needs to be nurtured and it develops at different rates depending on whether you are a female or male. The prefrontal cortex (said to be the home of our EQ) fully develops in females at 25 years of age and 32 in males (sorry guys… we are slower to mature). However, even with a fully developed brain, we need to nurture our ability to be aware of how certain events make us feel, how we choose to react to those events, the level to which we are able to empathize with others and our ability to self-motivate ourselves. EQ is a significant leadership must-have to building an EPIC Culture.
Leaders with high levels of EQ have the ability to relate to and connect with their team members, however, there is still something that today’s leader needs to develop. I call it Clarity Quotient or CQ. Millennials (the largest demographic group in history and the up and coming Generation Z,) have a key difference to the single-minded career focused Baby Boomers and the ‘Disruptors’ of Generation X. Their key differentiator is that they come to the workplace with a complete understanding and burning desire to work with an organization that believes in the same thing that they do and has a clear and compelling purpose. The only way a culture is able to deliver that for the team is through a leader’s Clarity Quotient.
Simple. It’s a leader ability to:
This is the new paradigm. Being a 3-D leader is the new must-have in order to build an EPIC Culture and achieve growth in revenue, customer loyalty and profitability.
Robert Murray is a Vancouver, BC based Business Strategy Consultant, #1 Best Selling Author, and International Keynote Speaker. For further advice, insight and inspiration on how to unlock your inner leader, follow Robert on Twitter, LinkedIn, and Facebook.
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