For some it is their worst nightmare and a paralyzing fear.  Getting trapped in an elevator... I was having an amazing morning one Thursday.  The

I went to an interview about 15 years ago with the CEO of a Mobile Wireless company about the role of VP of Operations.  They had been in business fo

A 2015 Gallup poll found that only 31% of Americans feel engaged at work.  Similar results were seen across Europe and Canada.  That means only 3 ou

When a customer ceases to be a customer, they will most likely not tell you – you find out when they have already joined the competition... So, t

Customer’s churn when they do not see and feel the value an organization delivers. My wife bought a new clothes washing machine the other day.  No

Every year around this time, leaders enter into “Budget Preparation.”  Just writing those words brings back memories of pain, torture and frustra

I went on vacation this summer to ‘Wine Country’ in my home province.  Fabulous weather! Amazing scenery! GREAT wine!  We stayed at a very expen

How Do I Lead If My Whole Team Isn't On The Same Page? https://youtu.be/H9e7dAPrnk4 Robert Murray is a Business Strategy Consultant, partner at Incr

The best leaders take their time to hire new team members.  They want to make sure they have the right candidate.  One that won’t slow the rest of

I hear it all the time.  Leaders are looking for success, wealth, fame, recognition, respect, honesty, trust, love.  Leaders are wanting something t