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About
Keynote Speaker
Best Selling Author
It’s Already Inside
Programs
Media
Blog
Weekly Blog Sign Up
Contact Us
The Power of Psychological Safety in Customer Service
June 6, 2023 /
Customer Service
Customers expect companies to provide excellent customer service. Exceptional Customer Service Agents ensure that customers feel heard and respected,
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The ‘Blue Ocean Strategy’ that Leaders Chase is Right In Front of You
March 9, 2021 /
Leadership
Blue Ocean Strategy, by Chan Kim & Renée Mauborgne, came out 16-years ago. The premise of their book was to, ‘create uncontested market space
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How to Improve the ROI of Marketing Programs
October 6, 2020 /
Marketing Excellence
What’s the ROI (Return on Investment) of your marketing programs? Are you able to track your marketing spend to an exact conversion to sale? Do y
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How CEOs Tackle Growth
May 5, 2020 /
Business Growth
Have you ever wondered what CEOs think about? Having been in different executive roles with P&L (Profit and Loss) responsibility and having hel
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Strategic Thinking in Uncertain Times
April 21, 2020 /
Strategy
You're probably asking yourself, what is the best strategy in uncertain times? How do I position my business to win? The answer may be closer than
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Great Customer Service is All About the Details
February 4, 2020 /
Customer Service
The highest margins that are available today to a business, are to be had when you and your team can deliver value consistently over and over. Ther
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Wallet Share Marketing
October 15, 2019 /
Marketing Excellence
The Cost of Wooing New Customers How much money does it take to get a new customer? How much does it cost to keep an existing customer? Marketing tex
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Shame on Companies That Think Their Customers Are Stupid
February 12, 2019 /
Customer Service
Short-Term Thinking I am shocked by the number of companies out there that think their customers are stupid. Companies that chase short-term res
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The Importance of Strategy and Brand Alignment
December 4, 2018 /
Corporate and Personal Branding
Strategy and Brand Alignment These days, organizations are becoming more and more clear about their brand. Some are also becoming clear about their
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What is the Most Important Aspect of Marketing?
October 16, 2018 /
Marketing Excellence
The function of ‘Marketing’ is very misunderstood. Many think it is Sales. Others think it's advertising or branding. Some even think that marketi
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