Every company on the planet says that they value customer service and “go the extra mile” to satisfy their customers. Sadly, very, very few actual

Being able to measure success is key to getting things done. Humans love to keep score. Walk into any manufacturing facility in the world and one of t

When it comes to business goal setting, I'm reminded of some very basic quotes from an eclectic bunch of people... Steve Martin once said: “Be so g

Whether it's personal or business goals you're chasing, the process of getting sh** done is the same. Like everything I do, the process to reach your

There’s an adage in business that states: “If you’re not growing, you’re dying.”  But why is business growth so important?  Is growth good

What's the best source for bottom line growth in a business?  Existing customers.  Sadly though, it is also often the most overlooked or ignored sou

Have You Ever Wondered What CEO’s Think About?  Having been in different executive roles with P&L (Profit and Loss) responsibility and having

As an added bonus this month, I have a very special guest blog post from an inspiring thought leader and colleague of mine, Graham Young. Read on as h

Most of us have been here before… We tell a close friend or family member about some new business goal we've set for the new year, and they respond

A good friend of mine was part of a team that climbed Everest.  His stories about climbing the world’s highest mountain are both captivating and in