I went to an interview about 15 years ago with the CEO of a Mobile Wireless company about the role of VP of Operations.  They had been in business fo

When a customer ceases to be a customer, they will most likely not tell you – you find out when they have already joined the competition... So, t

Customer’s churn when they do not see and feel the value an organization delivers. My wife bought a new clothes washing machine the other day.  No

Every year around this time, leaders enter into “Budget Preparation.”  Just writing those words brings back memories of pain, torture and frustra

The disruptive business revolution is here.  The world is flat and getting flatter by the day. I couldn’t be happier.  I am all about being dis

How do you connect emotionally with your team?  Especially when your team is spread all over the country? Employees, like customers, make most of

Every so often leaders have to make tough, heart wrenching decisions.  It sucks!  However, when a leader takes a position on the sidelines and fails

One of my favourite all time books in the field of Marketing and Sales is "Crossing the Chasm"  by  Geoffrey A. Moore first published in 1991.  E

I rarely have guest posts on my blog, but today is a special day. My good friend Mike Figliuolo, co-author of Lead Inside the Box: How Smart Leaders G

Practicing authentic leadership versus fake leadership. Authenticity requires honesty, self awareness, and a selfless perspective. Authentic entre