The number one skill an effective leader should learn is the ability to listen. And... I mean actually listen, versus simply thinking about wha

Successful communication should never be a monologue. I find it amazing that, as leaders move into increasingly more senior positions in an organi

Accountability and Leadership One of the biggest issues I see everywhere I go, especially in businesses that are struggling to be better than they ar

I make a living as a leadership consultant looking at organizational culture, employee engagement, and customer service. I work with leaders on both t

Life is pretty busy, and at times hectic. With insane workloads and fast deadlines, if we’re not paying close attention, we can easily miss a deadli

A 2015 Gallup poll found that only 31% of Americans feel engaged at work.  Similar results were seen across Europe and Canada.  That means only 3 ou

The best leaders take their time to hire new team members.  They want to make sure they have the right candidate.  One that won’t slow the rest of

The phrase "No Problem" is as magical as a leader.   Here's why... My wife and I were staying at the Four Seasons hotel with some friends, and jus

Motivation.  How does one get it?  Where does it come from?  Do some people just naturally have it and others don’t? All questions that I ha

What could you give as the ultimate gift? Well, most places on the planet are into full-on Christmas commercialization chaos!  It seems to me that