Building a strategic plan is relatively easy when guided with the help of an expert. Executing that plan is hard, but it doesn’t have to be! What S

What is the best format for presenting and talking about your strategy – be it for the business, a department, a project or solving a problem?  The

What is Emotional Intelligence (EQ)? In the simplest of terms, it is one’s ability to control a response to a scenario while our brain is processi

If “culture eats strategy for breakfast” (Peter Drucker), then what makes up your culture? What is the foundational building block for cultur

The Cost of Wooing New Customers How much money does it take to get a new customer? How much does it cost to keep an existing customer? Marketing tex

With all the indicators pointing to the world heading toward an economic slow-down (maybe even a recession), I am running into a lot of organizations

The Generational Divide I recently gave an evening Keynote address in Toronto. There were 75 members of an association in attendance. As I often do t

You don't need to know all the answers It’s a paradox.  Trust is earned with team members that you are leading when you show that you are vulnerab

I see and work with a number of CEO’s that are owner/founders of their organization.  These days, they all seem to be talking about the same thing�

Leaders Don't Need Titles There are those with a leadership title and then there are those that actually lead.  There is a huge difference between t