Jack Welsh once said: “If you don’t have a competitive advantage, don’t compete.” Organizations that ‘get it’ have a clear competitive

Customer satisfaction is almost everything these days. I say “almost” because your profitability, businesses growth, and career all depend on how

You have a great team, harmonious culture, and a proven customer serving strategy. What could go wrong? Frankly speaking... shit happens. However, any

The quickest and easiest way to improve your customer service is to empower your team. Your customer service team members should never have to escalat

Every company on the planet says that they value customer service and “go the extra mile” to satisfy their customers. Sadly, very, very few actual

Being able to measure success is key to getting things done. Humans love to keep score. Walk into any manufacturing facility in the world and one of t

When it comes to business goal setting, I'm reminded of some very basic quotes from an eclectic bunch of people... Steve Martin once said: “Be so g

A question I often get is: “Is building a brand worth my time?” My answer is: “Yes... or No…it’s up to you.” Whether you want one or no

There are tons of different marketing techniques worldwide; marketers will do what it takes to get your attention! After all, they have a communicatio

There may be ‘50 Ways to Leave Your Lover,’ but there is only a handful of ways that employees will leave you. The biggest is that they don’t fe