What does it take to be successful in business?  For years the adage was ‘location, location, location.’  Recently though, I was fortunate to si

Field service technicians are the face of your business. They’re the ones that customers meet when they need assistance or repairs, and they can pla

I am blessed to be able to see deep inside organizations and the people that have the responsibility to lead those businesses.  Sometimes I see amazi

Finding and living your Purpose (your Why) really comes down to using the power of your mind. One of the finest leaders I have ever had the pleasur

As we continue to explore purpose, I want to dive into Personal Purpose, specifically: what is your Why? Mark Twain once said: “The two most impo

I talk a lot about Purpose or ‘Why’ for organizations.  Purpose is a cause that is bigger than anyone on the team.  Purpose is a mission that in

How do you set your team up to succeed in a project or change initiative?  When I look at why projects have failed, or change initiatives have not su

My friend Gair Maxwell recently wrote a brilliant book titled: “Big Little Legends: How everyday leaders build irresistible brands”.  He is passi

Yes, the world continues to spin however, that is about the only thing that is the same.  People are living in an era of FUD (Fear, Uncertainty and D

All customers make decisions based on value.  Think about your own consumer habits either for personal or for your business.  You will weigh the opt