What is listening? When it comes to emotional intelligence – or EQ – why is the lost art of listening so important?  And by listening, I mean ac

Are we born with emotional intelligence? Quick answer... No.  There are two very key reasons we are not born with emotional intelligence.  One is n

How do we create a corporate culture that is revered by everyone? Cultures like Zappos, The San Antonio Spurs, Disney, Pixar Studios and Southwest Air

You have all heard of IQ or Intelligence Quotient.  And I am sure you have heard of the second dimensional quotient leaders need to have, EQ or Emoti

The biggest leadership fault I see everywhere I go is a leader’s ability to see: Which team they are on Who is accountable Sympathy vs. empa

Emotional Intelligence and good decision making are things that are nurtured. You are NOT born with them. In fact, biologically, the frontal lobe of o

I often talk about school never (ever) being out. Often though we think of training, development, and learning as it relates to skills both physical a

The most underutilized leadership skill today is also the one that can have the most profound impact on culture and virtually every key measurement in

My favourite leadership growth and development strategy? Some call it MBWA or Management by Walking Around. I call it LBWA or Leadership by Walking Ar

As a leader, effective communication is probably your most important job. Heck, as a human being, communication should be close to the top of the list