Customer satisfaction is almost everything these days. I say “almost” because your profitability, businesses growth, and career all depend on how

The quickest and easiest way to improve your customer service is to empower your team. Your customer service team members should never have to escalat

Every company on the planet says that they value customer service and “go the extra mile” to satisfy their customers. Sadly, very, very few actual

The biggest leadership fault I see everywhere I go is a leader’s ability to see: Which team they are on Who is accountable Sympathy vs. empa

I often talk about school never (ever) being out. Often though we think of training, development, and learning as it relates to skills both physical a

The most underutilized leadership skill today is also the one that can have the most profound impact on culture and virtually every key measurement in

According to the American Marketing Association, the definition of marketing is “the activity, set of institutions, and processes for creating, comm

The so-called ‘generation gap’ in the workplace is often simply a misunderstanding of communication among different generations. Our main job as l

There may be ‘50 Ways to Leave Your Lover,’ but there is only a handful of ways that employees will leave you. The biggest is that they don’t fe

A HUGE topic in business and leadership today is ‘Millennials’ – or more specifically… how does one inspire, motivate and engage Millennials?