What is listening? When it comes to emotional intelligence – or EQ – why is the lost art of listening so important?  And by listening, I mean ac

Are we born with emotional intelligence? Quick answer... No.  There are two very key reasons we are not born with emotional intelligence.  One is n

The old workforce When I started my work life (back when dinosaurs roamed the earth), new employees were told to “Fit In” or “F#$% Off” (the

Employee Engagement is truly a clear way to customer satisfaction and profitability for your business. There are countless books out there on the subj

There are over 7 Billion people on the planet. Just event thinking about that mind-boggling number is enough to make one think that we are truly insig

Our body speaks louder than our words. Everyone on the planet—no matter how sophisticated, educated or enlightened—can read body language. It is

The number one skill an effective leader should learn is the ability to listen. And... I mean actually listen, versus simply thinking about wha

When trying to grow your business, there is plenty of advice out there. Henry Ford once said: “If I gave people what they wanted, we’d have buil

I used to be the guy that stood up in front of employees and asked the question: “Who signs your paychecks?” Hoping that my team would all yell ou

Reed Hastings, CEO of Netflix, once said: “Never tolerate brilliant jerks. The cost to teamwork is too high.” When hiring a new team member, we